Client Service Consultant at IRI in Remote
What are the responsibilities of a Client Service Consultant? - Provide superior service leadership through exceptional management of all aspects of content delivery for client; including Client Satisfaction measurements as well. - Accountable for building rapid rapport with key client contacts and across functions within the highly matrixed IRI organization. - Responsible for ensuring flawless and timely delivery of all restatements and seeking improvements in data quality. - Looks for opportunities to increase client satisfaction with database reporting related to continuous updates within the databases including new item additions, executive level reporting analysis and provide greater efficiency. - Lead effective problem solving with client and internal teams. - Manage client services team to ensure project requirements are successfully executed. - Lead presentations that deliver insightful, strategic, and actionable answers for clients. - Create indispensable, long-term, solution-focused consultative partnerships; Establish trust based on demonstrated commitment to quality and service. - Coordinate client solutions across multiple IRI functions (i.e., CI, Analytics, Technology Consulting, etc.). - Participate in Quarterly Business Reviews and team leadership/development meetings. - Provide leadership on finding efficiencies across the team (ways to enhance service excellence, improve client satisfaction, cost savings, productivity, etc.). - Identify and develop new service opportunities with client contacts. - Suggest creative techniques, tools, and processes to improve all aspects of client and team performance. - US-based advocate for GOC and client advocate of key delivery work. What are the qualifications? - 6-8 years progressive years of experience - Experience working with a premier Consumer Packaged Goods (CPG) company is preferred. - Demonstrated ability to successfully manage complex client deliverables. - Demonstrated experience within the CPG industry using syndicated POS/panel data is preferred. Syndicated data from other industries will be considered. - Strong analytic and quantitative abilities, problem solving skills, and attention to detail. - Excellent organizational skills and written/verbal communication skills. - Ability to build and leverage mutually beneficial relationships and networks internally. - Demonstrated resiliency and sound judgment in dealing with business and corporate challenges. - Demonstrated planning, leadership, communication, negotiation, interpersonal and presentation skills. - Demonstrated strong understanding of client issues. - Ability and willingness to recognize and respond to client needs from a service perspective. - Experience with IRI solutions (CDM is preferable but not crucial) is preferred. - Manages to budget, understands account financial dynamics, suggests ways to be more efficient - Proven ability to consult with clients to influence thinking and drive IRI's business agenda. - Advanced degree is a plus
Salary Range:
$80K -- $100K
Minimum Qualification
Marketing Research & AnalysisEstimated Salary: $20 to $28 per hour based on qualifications.
Salary Range:
$80K -- $100K
Minimum Qualification
Marketing Research & AnalysisEstimated Salary: $20 to $28 per hour based on qualifications.
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